Reference

Terms for your account

We set the rules for account use on truvabet, including access, wallet activity, verification, and service changes.

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truvabet Terms for your account
CONTACT ROUTES

How to reach us

If a clause feels unclear, use the contact path that matches your need.

In-account chat Send a direct message from your account area when you want a quick read…
Email request Use email if you need a written trail for a change, closure, or access…
Form submission The contact form works well for documents, corrections, and follow-up points.
DATA AND CONTROL

How we handle records

We keep only the records needed to run this policy, check requests, settle disputes, and meet legal duties.

Data use

We use account, contact, and device details to manage access, check requests, and record changes to your terms history. We keep the data that is needed for the request and the legal duty behind it.

Cookie use

Session cookies help the page stay stable while you move between sections and return to the same account state. We also use them to remember language choice and to spot repeated sign-in attempts from the same device.

Security steps

Keep your password private, use a device lock where possible, and sign out after a shared session. If a message, change, or login prompt looks odd, send it to support before you act on it.

Record keeping

We retain support threads, change logs, and access history only for as long as needed for legal duties, dispute handling, and account administration. After that, we remove or reduce the records where the law allows.

Change requests

If your contact details, name format, or account record needs correction, send a clear request with the exact change you want. We may ask for extra checks before we update the record.

Who to contact

Send terms or privacy requests through chat, email, or the form, and include your account name, phone number, and the clause you want us to check. We answer in the same channel or by email.

Questions on access and changes

These questions focus on what the terms allow, when access can change, and how you send requests. If local law changes, or if a rule in your account is not met, we may pause or end access in that region. For written changes, keep your account details ready so we can match the request without delay. If you want the latest version, check this page before you continue using the account.

Yes. The terms apply as soon as you use the account flow or send account details, not only after setup ends. If you do not accept them, stop before you continue.

Yes. Access depends on local law and is available only where that law permits it. If the rule changes in your location, we may limit or pause access there until the position is clear.

We may hold a request, block a feature tied to the breach, ask for verification, or close the account after a check. The action depends on the term involved and the risk it creates.

Yes. We may update the terms when our legal position, security steps, or service process changes. When we post a new version, continued use of the account means you accept that version.

Use chat, email, or the form and tell us what you want changed or copied. Add your account name, phone number, and the exact clause or record so we can match it.

We keep records only as long as needed for legal duties, account administration, dispute handling, and security checks. After that, we delete or reduce them where the law allows.

If you disagree with a clause, do not keep using the account while you ask for clarification. Send your question through support so we can explain the point and note your request.

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