Reference

How truvabet Handles Your Personal Data

At truvabet, we take the privacy of your account seriously — every piece of data you share with us, from your name and contact details to your transaction…

Data TransparencyAccount SecurityYour Right to AccessIndian Law Compliance

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What This Privacy Policy Covers

truvabet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data collected when you open an account, make a deposit through UPI, Paytm or PhonePe, browse our lobby, or reach out to our support team. The data we hold includes your name, email address, mobile number, device identifiers and transactional

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records tied to your wallet. We retain this data only as long as your account is active or as required under applicable Indian law. Access to certain features of the platform depends on local law and is available where local law permits. We do not sell
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or rent your personal data to third parties, and we do not share it beyond what is necessary to process your payments, verify your identity or meet a legal obligation. If you are accessing the platform from a jurisdiction where local regulations impose additional requirements, those
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requirements take precedence over this policy.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about this policy, want to request access to the data we hold on you, or need to raise a concern about…

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption at the point of collection — whether you are entering your UPI handle, setting a password or updating your contact details — and data is stored on servers with…

Encryption at Collection

Every form field you fill in — from account registration to Paytm deposit confirmation — is encrypted in transit using TLS. Your data does not travel in plain text between your device and our servers.

Cookie Management

We use strictly necessary cookies to keep your session active and optional analytics cookies to understand how the lobby is navigated. You can switch off optional cookies at any time from the cookie panel in the site footer.

Account Access Controls

Only authorised members of our operations, payments and compliance teams can access personally identifiable account data, and all such access is logged with a timestamp and staff identifier for audit purposes.

Data Retention Policy

We keep your account data for as long as your account remains open. Once you close your account, we retain only the minimum records required by applicable Indian law and delete everything else within 30 days.

Who to Contact for Changes

To correct inaccurate data, update your contact details or request deletion of your account records, write to our privacy address or use the in-account Data Request form. We action verified requests within five working days.

Third-Party Processors

Our payment processors — including the gateways that handle UPI and PhonePe transactions — receive only the data they need to complete a transfer. We do not pass marketing data or browsing history to any payment partner.

Frequently Asked Questions About Your Privacy

Below you will find answers to the questions we receive most often about how truvabet collects, uses and protects your data. If your question is not covered here, use any of the contact paths in the section above to speak with our data team directly.

We collect your name, email address, mobile number and, where required for identity verification, a government-issued ID document. Device and session data is also recorded automatically to protect your account from unauthorised access.

Payment transaction records — including UPI reference IDs and Paytm wallet confirmations — are stored in encrypted form. We retain them for the period required under applicable Indian law and use them solely for dispute resolution and compliance purposes.

Yes. Submit a data access request through the in-account Data Request form or by emailing our privacy address. We will provide a structured summary of the data we hold within five working days of verifying your identity.

Use the Data Request form in your account Settings or contact our support team via live chat. Once we verify your identity, we will delete all data not required by law within 30 days and confirm the deletion by email.

No. We do not sell, rent or share your personal data with third-party marketers. Data is passed only to processors directly involved in running your account — such as payment gateways for UPI, Paytm and PhonePe — and only to the extent necessary.

Open the cookie preference panel in the site footer to switch off non-essential analytics and preference cookies at any time. Strictly necessary cookies for login and session security cannot be disabled while you are signed in.

We delete all personal data that is not subject to a legal retention obligation within 30 days of account closure. Records required under Indian financial regulations — such as transaction logs — are kept for the statutory minimum period and then permanently removed.

How truvabet Handles Your Personal Data

Reach Us About Your Data

Data Handling, Cookies and Account Security

Encryption at Collection

Cookie Management

Account Access Controls

Data Retention Policy

Who to Contact for Changes

Third-Party Processors

Frequently Asked Questions About Your Privacy

01 What personal data does truvabet collect when I open an account?

02 How is my UPI or Paytm transaction data stored?

03 Can I request a copy of the data held on my account?

04 How do I ask truvabet to delete my personal data?

05 Does truvabet share my data with third parties for marketing?

06 How can I manage or turn off cookies on the truvabet site?

07 What happens to my data if I close my truvabet account?

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